Shipping Policy

Last Updated: 11/11/2025

1. Introduction & Scope

This Shipping Policy explains how orders placed on thatswear.com (the “Website”) are processed, shipped, and delivered. It applies to all purchases made from Thatswear (“Thatswear,” “we,” “us,” or “our”) and should be read together with our Terms of Service, Refund & Return Policy, and Modify or Cancel Order Policy.

We currently serve customers in the United States. All prices and shipping fees are shown in U.S. dollars (USD).

If you have any questions about shipping, you can contact us at: support@thatswear.com.

2. Flat Rate Shipping – $6.99

We keep shipping simple with a straightforward flat-rate model for eligible orders within the United States:

The flat shipping fee of $6.99 applies per order, not per item. Whether you purchase one item or several items in a single order, you will generally pay the same flat rate of $6.99 for standard shipping to eligible U.S. addresses.

If an exception to the flat rate is required (for example, unusually heavy or oversized items, special locations, or other unique circumstances), we will clearly disclose this during checkout whenever reasonably possible.

3. Order Processing Time

Order processing time is the period we need to prepare your order before it is handed over to the shipping carrier. This includes order verification, quality checks, packing, and coordination with our fulfillment partners.

In most cases:

• Standard processing time is typically 2–5 business days from the date your order is placed.
• Business days are Monday through Friday, excluding major U.S. holidays.
• Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be slightly longer during high-volume periods (such as seasonal sales, holidays, or special promotions). We work hard to keep things moving quickly and will update you by email once your order has shipped.

4. Estimated Delivery Timeframes

Delivery time is the period after your order has been shipped and is in the possession of the carrier. While actual delivery time can vary based on location and carrier conditions, typical estimates for standard flat rate shipping are:

Rural or remote areas, severe weather, and carrier operational issues may extend these timeframes. We do not control carrier operations but monitor shipments to help support you if issues arise.

5. Order Tracking & Shipping Confirmations

Once your order has shipped, you will typically receive a shipping confirmation email that includes tracking details (where available). With this information, you can track the progress of your package on the carrier’s website.

If you do not receive a shipping confirmation within a reasonable time after placing your order, please check your spam or promotions folder and then contact us at support@thatswear.com if you still cannot locate the email.

6. Shipping Carriers

We work with reputable shipping carriers and fulfillment partners to deliver your order. Depending on your location and operational considerations, carriers may include major U.S. postal or courier services.

The specific carrier and service used for your order may vary, and we reserve the right to choose the most appropriate carrier to meet our delivery commitments under the flat-rate shipping structure.

7. Shipping Address & Customer Responsibility

Please review your shipping address carefully at checkout. You are responsible for providing a complete and accurate delivery address, including apartment or unit numbers where applicable.

If you notice an error in your address after placing an order, contact us immediately at support@thatswear.com with your order number and corrected address. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee changes once an order has moved into fulfillment or has been dispatched.

We are not responsible for delays, failed deliveries, or lost packages resulting from incomplete, incorrect, or outdated addresses provided by the customer.

8. Undeliverable Packages & Refused Deliveries

A package may be returned to us as undeliverable if:

• The address provided is incorrect or incomplete.
• The carrier is unable to safely deliver to the address.
• The package is refused by the recipient.

When a package is returned to us as undeliverable, we will contact you using the email address on file to discuss options. These may include:

• Reshipping the order to an updated address (additional shipping fees may apply), or
• Processing a refund for the order, less any original and return shipping costs, where applicable and in line with our Refund & Return Policy.

9. Delivery Delays, Force Majeure & Carrier Issues

We strive to deliver orders within the estimated timeframes, but certain events outside our control may cause delays. These can include, for example:

• Severe weather or natural disasters
• Carrier network disruptions or capacity issues
• Public holidays or peak shopping seasons
• Unexpected logistics or customs issues (where applicable)

Such situations are sometimes referred to as “force majeure” events. While we cannot be held liable for delays caused by these factors, we will work in good faith to assist you, monitor shipments, and provide updates where possible.

10. Lost or Stolen Packages

If tracking information shows that your package has been delivered but you have not received it, or if you suspect your package is lost in transit, please contact us promptly at support@thatswear.com.

We may:

• Ask you to check with household members, neighbors, or building management.
• Verify the shipping address and tracking details.
• Open an inquiry or claim with the shipping carrier.

Resolution options depend on the outcome of the carrier’s investigation and the specific circumstances. We will work with you and the carrier in good faith to identify a reasonable solution.

11. International Shipping & Freight Forwarders

Thatswear primarily serves customers within the United States. If you choose to use a freight forwarding service or ship purchases outside the United States using third parties, please be aware:

• Our flat-rate shipping fee of $6.99 applies only to delivery from us to the U.S. address you provide at checkout.
• Any additional shipping, customs, taxes, or import duties associated with forwarding or international transport are your responsibility.
• We are not responsible for damage or loss that occurs after the package is delivered to the U.S. address specified at checkout.

12. Relationship to Other Store Policies

This Shipping Policy is intended to be read in conjunction with our:

• Terms of Service
• Refund & Return Policy
• Modify or Cancel Order Policy
• Privacy Policy

If there is any inconsistency between this Shipping Policy and the Terms of Service, the Terms of Service will generally prevail to the extent permitted by applicable law.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics, carriers, pricing, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

Significant changes may also be communicated through a notice on our Website or by email, where required by law.

14. Contact Information

If you have any questions about this Shipping Policy or need help with an existing order, please contact us:

Thatswear
315 Parkway Dr
Lumberton, Texas 77657
United States
Email: support@thatswear.com