Modify or Cancel Order

Last Updated: 11/11/2025

1. Introduction

At Thatswear, we understand that plans can change. This Modify or Cancel Order Policy explains how you can request changes to your order or cancel it after it has been placed on thatswear.com. Our goal is to process and ship orders efficiently while offering reasonable flexibility where possible.

Because we begin processing orders shortly after they are placed, we cannot guarantee that every request to modify or cancel will be successful. However, we will make reasonable efforts to review your request and assist you within the constraints of our fulfillment workflow.

This Policy should be read together with our Refund & Return Policy, Shipping Policy, and Terms of Service.

2. How to Request to Modify or Cancel an Order

If you need to change or cancel an order, please contact us as soon as possible using the following details:

Email: support@thatswear.com

To help us process your request quickly, please include:

Your full name
Order number
Email address used at checkout
Clear explanation of the change requested or confirmation that you wish to cancel

We will review your request during our operating hours and respond as soon as reasonably possible. Requests are handled in the order they are received.

3. Time-Sensitive Nature of Order Modifications

Most orders begin processing shortly after payment is confirmed. This may include picking, packing, or forwarding details to our fulfillment and shipping partners. For this reason:

We cannot guarantee that any change or cancellation request received after an order is placed will be approved.
Requests submitted soon after placing your order have a higher chance of being accommodated.
Once an order has entered the shipping or fulfillment stage, it may no longer be possible to modify or cancel it.

If your order can no longer be changed or canceled, you may still have options under our Refund & Return Policy after your package is delivered, subject to our eligibility criteria.

4. Types of Order Modifications

Depending on the status of your order, you may request one or more of the following changes. Approval is not guaranteed and depends on timing and product availability.

4.1 Change of Shipping Address

If you entered an incorrect or incomplete shipping address, contact us immediately with the correct details. We will attempt to update the address before the order ships. However:

If the order has already shipped, we may not be able to change the address.
We are not responsible for delayed or undelivered packages resulting from incorrect addresses provided at checkout.

4.2 Change of Items, Size, Color, or Quantity

You may request changes to items in your order (such as size, color, style, or quantity) if the order has not yet entered fulfillment. When you contact us, please specify the exact change you would like.

If the requested item or size is not available, we can:

Suggest alternative products, or
Offer a partial cancellation and refund of the unavailable item, if permitted under our policies.

4.3 Adding or Removing Items

In some cases, it may be possible to add an item to your existing order or remove an item before processing begins. When this is not possible, you may:

Place a new, separate order for additional items, or
Return eligible items after delivery according to our Refund & Return Policy.

4.4 Change of Shipping Method

If you wish to upgrade or modify the shipping method (for example, to a faster option), contact us as soon as possible. If the order has not yet been processed, we will advise you if:

The requested method is available for your order and location, and
Whether additional charges apply.

5. Order Cancellations

You may request to cancel your order before it has been shipped or entered the final fulfillment stage. We will review your request and, if the order has not progressed too far in processing, we may be able to cancel it.

If your cancellation is approved:

We will issue a refund to your original payment method, subject to the timelines and rules of your bank or payment provider.
You will receive a confirmation email once the cancellation and refund are processed in our system.

If your order has already shipped or cannot be canceled, you may need to wait for delivery and then submit a return request, subject to our Refund & Return Policy.

6. Orders Already Shipped or Out for Delivery

Once an order has been shipped, we can no longer modify the contents or cancel the shipment through our system. At this stage:

You may be able to manage some aspects of delivery directly with the carrier, depending on their services (for example, hold for pickup or change of delivery date).
If you decide you do not want the order, you may be able to return it after delivery, in line with our Refund & Return Policy.

If a package is refused at delivery or is returned to us as undeliverable, we will review the circumstances and handle any potential refund in accordance with our policies and applicable shipping charges.

7. Pre-Orders, Backorders & Special Items

For certain products, including pre-order items, backorder items, or limited or special releases, different rules may apply. These will be noted on the product page or during checkout where applicable. In some cases, such orders may:

Have limited or no modification options after placement, and/or
Be ineligible for cancellation once processing begins.

We recommend reviewing all product details carefully before placing an order, especially for items flagged as final sale or custom-made.

8. Discount Codes, Promotions & Price Adjustments

Discount codes and promotions generally must be applied at the time of checkout and cannot always be added retroactively. If you forgot to apply a discount code:

You may contact us promptly with your order number and the code details.
We will review your request, but we are not obligated to apply discounts after a purchase is completed, particularly if the promotion has ended or terms are not met.

Price adjustments for changes in promotions or future sales after your order has been placed are generally not available unless explicitly stated in the promotion terms.

9. Payment, Refunds & Processing Times

If your order modification results in a price change, we will explain any additional charges or refunds before proceeding:

For increased order totals (for example, upgrading shipping or adding items), you may need to complete an additional payment.
For decreased order totals or cancellations, approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your bank, credit card company, or payment provider (such as PayPal). While we initiate refunds promptly after approval, it may take several business days for the refund to appear on your statement.

10. Fraud Prevention & Unauthorized Orders

For security and fraud prevention purposes, we reserve the right to refuse, cancel, or review orders that appear suspicious or inconsistent with normal customer behavior. This may include:

Multiple high-value orders placed within a short period of time
Orders with mismatched billing and shipping details
Orders flagged by payment processors for additional review

If you believe an order was placed without your authorization, please contact us immediately at support@thatswear.com so we can investigate and take appropriate action.

11. Relationship to Other Store Policies

This Modify or Cancel Order Policy is intended to work together with our other store policies, including:

In the event of any inconsistency between this Policy and our Terms of Service, the Terms of Service will generally govern to the extent permitted by applicable law.

12. Changes to This Modify or Cancel Order Policy

We may update this Policy from time to time to reflect changes in our order processing practices, fulfillment capabilities, or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by law or where changes are material, we may also provide additional notice, such as displaying a prominent message on our Website.

13. Contact Information

If you have any questions about this Modify or Cancel Order Policy or need assistance with an existing order, please contact us:

Thatswear
315 Parkway Dr
Lumberton, Texas 77657
United States
Email: support@thatswear.com