Help Center (FAQs)

What is Thatswear?

Thatswear is a U.S.-based online apparel store offering high-quality clothing, accessories, and lifestyle products. We focus on comfort, everyday wear, and customer-friendly service.

Where are you located?

Our business address is:
315 Parkway Dr, Lumberton, Texas 77657, United States.

How can I contact customer support?

You can reach our support team at: support@thatswear.com. We typically reply within 24–48 business hours.

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. All orders are placed securely through Shopify’s encrypted checkout system.

Can I modify or cancel my order?

Yes, but only if the order has not entered the fulfillment stage. Please review our Modify or Cancel Order Policy and contact us immediately if you need changes.

What payment methods do you accept?

We currently accept:

• PayPal
• Major credit/debit cards (Visa, Mastercard, AMEX, Discover)

How much is shipping?

We offer a simple flat rate of $6.99 for all U.S. orders.

How long does shipping take?

Estimated delivery time is typically 5–12 business days after shipment. Processing takes an additional 2–5 business days. Delivery times may vary during holidays or peak periods.

Do you offer international shipping?

At this time, we only ship within the United States.

How can I track my order?

Once your order ships, you will receive a tracking number via email. Tracking may take 24–48 hours to update depending on the carrier.

What is your return policy?

We offer a customer-friendly 30-day return period and accept returns in almost any condition. Read our Refund & Return Policy for full details.

How do I start a return?

Contact our support team at support@thatswear.com with your order number and the item(s) you wish to return.

Do you offer exchanges?

Yes, exchanges are available for most items depending on stock availability. You may also request a refund or store credit.

How do I know which size to choose?

Each product page includes a size guide. If you're unsure, feel free to contact our support team for assistance.

Are your products true to color?

We do our best to display colors accurately, but variations may occur due to device screens, lighting, and photography.

Will items be restocked?

Some items are restocked regularly, while others may be limited edition. If an item is out of stock, we may provide restock information on the product page when available.

Do I need an account to order?

No, you may check out as a guest. Creating an account, however, makes order tracking and reordering faster.

How do I unsubscribe from marketing emails?

You can click the “Unsubscribe” link at the bottom of any marketing email, or contact us and request removal.

My package says delivered but I didn't receive it. What should I do?

Please check with neighbors or your household first. If you still cannot locate the package, contact us and we will help initiate a carrier investigation.

What if my item arrives damaged or incorrect?

Email us with your order number and photos of the issue. We will resolve it quickly with a replacement, refund, or exchange.