Return & Refund Policy

Last Updated: 11/11/2025

1. Introduction

At Thatswear, we want you to feel completely comfortable shopping with us. If something is not quite right, we are here to help. This Refund & Return Policy explains how our 30-day, customer-friendly return process works for purchases made on thatswear.com.

We aim to be clear, fair, and easy to work with. If you have any questions at any time, you can reach our support team at support@thatswear.com.

2. Our 30-Day Customer-Friendly Return Promise

We offer a 30-day return window on most items. You have 30 calendar days from the date your order is marked as delivered to request a return or refund.

We understand that real life is messy. To make things simple and friendly for our customers:

We accept returns in almost any condition within 30 days, even if the item has been tried on, worn, or does not look brand new.
You do not need the original tags or packaging to be eligible for a return, although it is appreciated if you still have them.
Our goal is to make returns easy and stress-free, while still protecting against abuse and fraud.

After 30 days have passed from the delivery date, we are generally unable to accept returns or issue refunds, except where required by applicable law.

3. What Items Are Eligible for Return?

Unless otherwise stated on the product page, most apparel and accessories purchased from Thatswear are eligible for return within 30 days of delivery. We generally accept returns in any condition, including:

Items that have been tried on or worn
Items that are missing tags or original packaging
Items that did not fit as expected or did not meet your personal preferences

We do, however, reserve the right to review returns on a case-by-case basis and to refuse or limit returns where we identify patterns of abuse, fraud, or misuse of our customer-friendly policy (for example, repeated returns of heavily damaged items in a way that appears unreasonable or dishonest).

4. Non-Returnable or Limited-Return Items

While we are flexible on condition, certain types of items may be non-returnable or subject to specific restrictions, including where required by health, hygiene, or safety rules. Examples may include:

Gift cards or store credit
Digital products or downloads (if offered in the future)
Items clearly marked as “Final Sale” or “Non-Returnable” at the time of purchase

Any such exceptions will be clearly indicated on the product page or at checkout whenever reasonably possible.

5. Return Options: Refund, Store Credit or Exchange

When your return is approved, you may be eligible for one or more of the following options:

Refund to original payment method: A refund for the product price (and any applicable taxes) back to the payment method used at checkout.
Store credit: In some cases, we may offer store credit that you can use on a future order.
Exchange: Where available, we may help you exchange for a different size, color, or style.

The specific options available may depend on product availability, the condition of the item, and your preference where reasonably possible.

6. How to Start a Return

To request a return or refund within 30 days of delivery, please contact us by email:

Email: support@thatswear.com

Please include the following information so we can assist you quickly:

Your full name
Order number
Email address used at checkout
Item(s) you wish to return
Whether you prefer a refund, store credit, or exchange (if available)
Optional: A brief note about the reason for your return (helps us improve, but is not required)

Our team will respond with next steps, including the return address, any shipping label details (if applicable), and how to prepare your package.

7. Return Shipping Costs

We aim to be transparent about who is responsible for return shipping costs:

If the return is due to our error (for example, we sent the wrong item, size, or a clearly defective product), we will cover or reimburse reasonable return shipping costs, or provide a pre-paid return label where available.
If the return is due to preference (for example, change of mind, size not as expected, color not liked), return shipping is generally the responsibility of the customer.

We will clearly explain your options in our email response when you initiate a return request.

8. Condition of Returned Items

Our policy is designed to be customer-friendly. Within the 30-day window, we will generally accept returns in any condition, including items that have been worn, washed, or are not in their original packaging.

To help us handle your return smoothly, we ask that you:

Package the item securely to avoid further damage in transit.
Include your name, order number, and contact details inside the package if possible.

While we accept nearly any condition, we reserve the right to refuse or limit returns in rare cases where we identify intentional damage, obvious misuse, or patterns suggesting fraudulent activity. This is to keep our policy sustainable for all customers.

9. Refund Processing & Timelines

Once your returned item is received and reviewed, we will process your refund or other chosen resolution as quickly as reasonably possible. In most cases:

Refunds are issued within 5 business days of our approval.
No fees at all will be deducted. The full purchase amount, including taxes, is refunded.
Refunds go to the original payment method.
You will receive an email confirmation once the refund is processed.
Your bank, card issuer, or payment provider (e.g., PayPal) may take extra time to post the refund.

If you do not see a refund after we have confirmed its processing, we recommend:

Checking with your bank or credit card company
Reviewing your PayPal or payment provider account
Contacting us at support@thatswear.com if additional assistance is needed

10. Damaged, Defective or Incorrect Items

If your order is damaged, defective, or not as described:

Contact us immediately with order number, description, and photos
We will offer: replacement, exchange, or full refund
We cover return shipping costs in these cases or provide a pre-paid label

Refunds for these issues are also processed within 5 business days with no fees at all.

11. Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not received it after a reasonable period:

Check your bank account or payment provider statement again.
Contact your credit card company or bank, as it may take some time before the refund is officially posted.
If you still do not see the refund, please contact us at support@thatswear.com and we will assist you in reviewing the transaction.

12. Orders Lost in Transit or Marked as Delivered

If your order is lost in transit or marked as delivered but you did not receive it, please contact us as soon as possible. We may:

Verify the shipping address and tracking details
Encourage you to check with neighbors or household members
Open an inquiry with the shipping carrier

Resolution options will depend on the carrier’s investigation, shipping method, and the specific circumstances. We will work with you in good faith to find a reasonable outcome.

13. Scope of This Policy – United States Orders

Thatswear primarily serves customers in the United States. This Refund & Return Policy is intended for orders shipped within the United States. If an order is shipped internationally through a freight forwarder or other service, the practical return options may be limited due to logistics and costs.

14. Relationship to Other Store Policies

This Refund & Return Policy should be read together with our:

In the event of any inconsistency between this Policy and our Terms of Service, the Terms of Service will generally control to the extent permitted by applicable law.

15. Changes to This Refund & Return Policy

We may update this Policy from time to time to reflect changes in our operations, customer feedback, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website and placement of orders after any updates have been posted indicates your acceptance of the revised Policy.

16. Contact Information

If you have any questions about this Refund & Return Policy or need help with a return or refund, please contact us:

Thatswear
315 Parkway Dr
Lumberton, Texas 77657
United States
Email: support@thatswear.com